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Archive for July, 2011

Still here

Sears finally fixed the air conditioning yesterday. Their technicians are great people, well trained and considerate. However, the Sears business model for fulfilling warranty agreements is to stall and delay and understaff. I was without air conditioning for 23 hot days during the summer. Will I ever buy from Sears again?

Yesterday, to add further excitment to the day, my upright freezer quit, and I lost 85% of the food in it. (It was a Kenmore freezer, and it’s replacement will not be.)

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